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What does it mean if the dot is not a dot?

Make sure you are looking through the optic focusing on your target, not on the dot.
If you are prescribed corrective lenses be sure to wear them.
Try reducing the intensity 1-2 steps.
A starburst effect or misshapen dot can be caused by astigmatism. You can check this my rotating the uninstalled optic while viewing the dot. If the shape rotates with the optic there may be an electronic or mechanical issue. If the shape does not rotate with the optic, this is how your eye perceives the reflected dot.

Why won’t my red dot illuminate?

Check to ensure you are not in NV (Night vision) mode first. If the dot still won’t illuminate, try a new battery and ensure the battery cap is completely seated for a proper battery connection. If the dot is still not illuminating, it may be defective and should be sent in for warranty service.

WHY AM I SEEING GLARE?

Some amount of glare may be present in reflective/reflex optical sights at specific/odd angles due to the special reflective coatings on the objective lens. Glare is more apparent in low light and indoors when there is overhead or back-lighting. Glare will be exaggerated when the optic is held in the hand instead of mounted because you can pan the optic to angles that you will not experience during use.

WHY IS MY FRONT (OBJECTIVE) LENS CANTED (ANGLED)?

A canted objective lens is part of the design of a reflective/reflex sight. The objective lens must be canted to properly reflect the dot/reticle back to the user's eye.

Why won’t my red dot turn off?

a.Red dots with digital button controls require the off button to be depressed for 5 seconds to turn the unit off.
b.If your red dot won’t turn off after depressing the off button, or begins shorting out, change the battery.
c.If your unit won’t turn off at this point, it may be defective and should be sent in for warranty service.

Why can't I change the reticule and brightness on my red dot?

Our products come with a key locking function, you will not be able to change the marker lines and brightness when this function is turned on, please make sure if this function is turned on? If not, please feel free to send it back for warranty and evaluation.

Which pistols do the FXA10 and FXA12 PRO fit?

Please note that optics-ready pistol cannot directly install red dots; you'll also need a suitable RMR footprint adapter plate for your handgun. If you don't have one, you can purchase it from your handgun brand's official website or other firearm accessory websites!

Glock G17 MOS,19 MOS，G20 MOS, G22 MOS, G23 MOS, G34 MOS , G35 MOS, G41 MOS，G45 MOS, G47 MOS

Walther Arms Q4/Q5/PDP

Springfield Armory 1911DS，Echelon，XD-M

CZ P-10 F/C/S

Smith & Wesson M&P 2.0 Optics Ready series ，M&P 5.7

FN 509 MRD/Tactical，510 MRD/Tactical，545 MRD/Tactical

Taurus G3 T.O.R.O /G3C T.O.R.O

Beretta 92XL SAO，92X RDO/Performance，APX A1, M9A4

Canik TP9SFx, TP9 Elite Combat, TP9SF

Kimber 1911 Rapide , 1911 Aegis Elite Pro，1911 Aegis Elite Custom，1911 KHX Custom，1911 KHX Pro

HK VP9 ，VP9 Match, VP9L ，VP9 Tactical

Which pistols do the FXV22 and FXV22 PRO fit?

The FXV22 and FXV22PRO can be mounted directly to the following handguns without the need for an adapter plate or other accessories!

Canik Elite TP9 SC, TP9 SUB METE, TP9 SUB ELITE, TP9 SF METE-S, METE SFX, METE SF, METE SFT, METE MC9, METE MC9 TAC

Sig P365XL/ P365X

Ruger Max-9

Glock 43X MOS/ 48MOS

Springfield Hellcat , XD-S

S&W Shield plus - Performance Center, Shield M2.0 - Performance Center, Equalizer

Walther PPQ Q4/ Q5/ PPS M2

Girsan MC1911SC Ultimate

Kimber R7 MAKO/ KDS9C

Taurus G4X/ G4XL T.O.R.O

FN Reflex MRD,FN 502 MRD/Tacticalv

HK VP9SK

Mossberg MC2c/ MC2sc